Vodacom After Sales

Vodacom after sales service is pathetic. Guys please be weary of Vodacom's after sales service. Called in on 01 November to do a cancellation. Consultant (Yolanda Kuboni) enticed me to upgrade. Received cellphones on 05 November but no sim card received which was part of the deal. Tried getting hold of the consultant on 06 November but was busy and was told by another consultant (Nqobile) that I would be called back after two minutes. Still waiting. Called again on 07 November and was told the same thing by Yolan. The initial consultant would call me back and an email would be sent to her asking her to call me back urgently. Still waiting. I called again on 11 November and the consultant was still busy having left another message for her with Ndumiso to call me back. I asked to speak to a Manager but was told that an email would be sent to the initial consultant to call me back. Still waiting. Called 12 November and spoke to Stephanie asking to speak to a Manager and was told they would send an email to the Manager to call me back. Still waiting. I called back after two hours and spoke to Gabi after not hearing from any Manager. I was told by Gabi that a Manager would call me before 5pm. It's now 08:33pm and still no call received. Vodacom service is becoming a huge question mark. Please do your homework before committing to them. I think they're taking their clients for granted. This is the service you receive after being a client for 25 years and they categorise you as a platinum client. Pathetic service. Really frustrating.