KA
Keshan A

1 reviews | Active since Mar 2012

25 Jun 2015, 15:23

Vodacom After Sales activation

I took a contract with Vodacom on Monday the 22nd June 2015, I informed the agent who signed me up for the contract that my number is on the vodacom network but on prepaid and would like use this number on the contract. The phone arrives on the 24th and I call activations at 17:00 on the same day give them all my details including the new sim number which they requested and explained again regarding what I want to do with my number. The lady at activations says my number will be activated on the contract by the morning. The next morning I call activations to be told nothing was done on my number and now for the third time explain what must be done with my number and give them the sim details again. I am then told my number will be active by 12 midday. Midday comes and nothing has happened I call back activations to hear now that nothing has been done again and explain my situation for the forth time and I speak to a team leader who assures me by 14:30 that all will be sorted and he will call me at 14:30. 14:30 comes and goes no call and no activation. I call them to be kept on the line for 25minutes as the team leader is busy. I have had zero response up to now and no activation.

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Replies (1)
Vodacom
Vodacom's reply26 Jun 2015, 09:04
Official
Hello Arna,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team