Vodacom after sales ***

I have app**** for a HORNOR 400 Lite ×2 double device deal on 8th September but 1 device was the wrong color so I called in to return the device on 12th September it was collected. I awaiting application to be canceled since the 12th of September, I have spoken to the after sales team on ***. From the the 19th of September I was told " NO DONT WORRY IT WILL BE CANCELED AFTER 24 HOURS " . I've spoken to KEITUMETSI, BONTHLE, JOHN and JEFFREY and all just say after 24 hours the application will be canceled.

I need to apply for a new deal and this application is blocking me and I will be traveling out of the country on 27th September, I need this pending application canceled immediately. I've been told for the past 5 days that I will be canceled after 24hours by all these consultants. *********** team leaders also that can't fast track queries (team leader KEKE ) poor service.