Vodacom after sale service non existent

I've upgraded online on the 5th of March 2022. I've received notification of my order being delivered on the 10th of March 2022. When the parcel delivered from RAM couriers arrived at my place it only contained the sim card and not the device. I then immediately phoned Vodacom Customer Care as well as Vodacom After Sale Service to report the error. They told me that they escalated it to their back office and they will get back to me. Today it is the 1st of April 2022 and the problem/ order still isn't fixed. Now they have registered me on the new contract package but I still don't have my new device. I've contacted them on numerous occasions to find out what is going on and every time they tell me they'll phone me back with more details.