VODACOM AFTER CARE SERVICE (***) BAD SERVICE OFFERED BY AYANDA

I RECEIVED MY ROUTER DELIVERED TODAY AND IMMEDIATELY AFTER THAT I CALLED VODACOM AFTER CARE SERVICE AS I WAS ADVISED TO DO SO ON FRIDAY THE SALE AGENT WHO COMPLETED MY ONLINE SALE. SHE GAVE ME THIS NUMBER (***) SAID IT IS FOR THEIR AFTER CARE NUMBER I NEED TO CALL BEFORE I ACTIVATE ANYTHING ON THE ROUTER THEY WILL ASSIST FURTHER.

SO TODAY I CALLLED ***@ 14H19 THE CALL LASTED FOR 8 MINS 27 SECS THE AGENT WHO TO THE CALL IS AYANDA. SHE WAS VERY IMPATIENT FROM THE ON GOB SHE DID NOT TAKE ANY OTHER DETAILS FROM ME OTHER THAN MY NAME.

I EXPLAINED TO HER I JUST TOOK DELIVER OF THE ROUTER AND THERE IS A SIM CARD AND I DON'T WANT TO ACTIVATE ANYTHING BEFORE I KNOW IT IS HAS BEEN RICARED AND READY TO WORK. SHE WENT ON TO SAY I NEED TO WAIT FOR 24-48 HOURS BEFORE I DO ANYTHING WITH THE SIM, TO LEAVE IT TILL THEN. I THEN ASKED HOW WILL I KNOW IF IT IS DONE? SHE SAID "PUT THE SIM TO YOU MOBILE PHONE AND USE THE PIN AT THE BACK OF THE SIM CARD"

ME NOW CONFUSED SO "MUST I DO THAT NOW OR WAIT AS YOU SAID?" AYANDA: " YES, PUT THE HE SAID "PUT THE SIM TO YOU MOBILE PHONE AND USE THE PIN AT THE BACK OF THE SIM CARD AND SWITCH IT OFF FOR 24 - 48 HOURS TO CHECK IF IT IS ACTIVATED"

ME WANTING TO CONFIRM WHAT SHE SAID AYANDA LOST IT AND SAID " YHUU! YHUUU! YHUUU! YHUUU!" SHE WAS ANNOYED AT THE FACT THAT I WANTED TO CONFIRM WHAT SHE SAID.

I EVEN TOLD HER "AYANDA I CAN HEAR YOU AND MADE THE SOUND AND REMARK SHE MADE. I TOLD HER YOU ARE ANNOYED I WOULD RATHER YOU THE SALES AGENT WHO ASSISTED ME ON FRIDAY (YAMKELA) TO ASSIST ME AS YOU CLEARLY DON'T WANT TO HELP ME!

SHE APOLOGISED AND SAID SHE IS NOT ANNOYED THAT IS WHY GOING TO STAY ON THE LINE TO WHILE I PUT THE SIM ON THE MOBILE PHONE. "HAVE YOU PUT THE SIM ON THE MOBILE PHONE ALREADY? SHE ASKED?

SHE THEN CONTINUED TO SPEAK TO HER FRIEND "YHHUUUUU CHOMI THIS CUSTOMER I AM TELLING TO PUT THE SIM ON HER MOBILE PHONE , SHE SAYS SHE HEARD ME AND NOW WANTS TO SPEAK TO YAMKELA. I MUST PUT HER TO YAMKELA"

AGAIN I TELL HER I HEARD THAT AS WELL. I TOLD HER I AM NOT HAPPY OR GETTING ANY JOY FROM HER RIGHT NOW. AS SHE IS ANNOYED AND NOW BUSY MAKING FUN OF ME WITH HER FRIENDS. FURTHERMORE I NO LONGER TRUST THE INFORMATION SHE IS GIVING ME THAT IS TRUE ANYMORE WHAT IF IT INCORRECT INFO. I AM BETTER OFF SPEAKING WITH THE YAMKELA FROM FRIDAY AS SHE OFFER BETTER SERVICE THAN HER. AGAIN SHE APOLOGISES AND TRIES TO ASSURE ME WHAT SHE IS TELLING ME IS TRUE HENCE THEY SAID TO CALL AFTER CARE FOR THEM TO ASSIST ME.

I AM ANGRY AND WANT TO SENT THIS ROUTER BACK AS I GOT A ****TY CUSTOMER SERVICE FROM AYANDA WHO JUST WANTED ME OFF THE LINE AS SOON AS SHE TOLD ME TO PUT THE SIM AND PIN.

THE SERVICE I WAS EXPECTING TO GET ONCE I RECEIVE THIS ROUTER IS NOT THE ONE AYANDA OFFERED. SHE IS A ****TY AGENT! OFFERED ME NOTHING BUT A ****TY SERVICE. I DID NOT WANT TO CALL BACK BECAUSE WOW WHAT WAS NEXT?????? I AM NOW STUCK WITH THIS ROUTER AND NOT SURE WHAT TO DO TO AS I DON'T THINK SHE GAVE ME CORRECT INFORMATION.