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Andre N
1 reviews | Active since Jul 2018
17 Jun 2020, 10:32
Vodacom after 31 years
So after being with Vodacom since 1989 - 31 years, I phoned this morning for an upgrade. I asked about the deal on the Red package for two phones. The offer is to pay an additional R800 per month. No alternatives offered. When I said, maybe it is time to switch networks after 31 years, this young agent rep**** “it is up to you”! Whow is that how you look after your customers?
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Replies (4)
Vodacom's replyOfficial
17 Jun 2020, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jun 2020, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andre N's updateReviewer Update
17 Jun 2020, 19:136hrs later
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Andre N's update17 Jun 2020, 19:13
Reviewer Update
6hrs later
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Andre N's updateReviewer Update
18 Jun 2020, 20:55So after 1.5 days no contact, maybe you are serious that all customers must move one?
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Andre N's update18 Jun 2020, 20:55
Reviewer Update
So after 1.5 days no contact, maybe you are serious that all customers must move one?
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Andre N's updateReviewer Update
19 Jun 2020, 18:11Another day and NO contact!!!
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Andre N's update19 Jun 2020, 18:11
Reviewer Update
Another day and NO contact!!!