TL
Tshegofatso L

1 reviews | Active since Jan 2017

06 Aug 2021, 09:35

VODACOM/ AFRIZON ********* CONTRACT!

Vodacom shared my contact with its trade partner Afrizon, they called to offer me a phone and I agreed that I'll take the contract only on the bases that it is a 24 month contract. The phone arrived 2 working days from the day of agreement and to my surprise nothing we agreed on was as is except the phone itself - contract term was 30 months, data and the debit order date. I contacted vodacom and Afrizon the following day, 28 July 2021 to inform them about my dissatisfaction and that I want to return the phone because of the ********* nature of the contract and the fact that the Afrizon agent I spoke to was rude and blatantly **** about the agreement. Since then I have been awaiting Afrizon to pick up their phone as agreed of which they said will be in 14 days. I went to Vodacom megacity yesterday to return the phone as I have a month long work trip and my livelihood cannot be inconvenienced by them, they rudely refused to take the phone and said I should call Afrizon to fetch it of which I have been doing since Monday with no success. It seriously cannot be that 5 working days have passed and there hasn't been any courier company working in Mafikeng to pick up the phone and yet they were very swift and prompt to deliver the phone. CAN VODACOM AND AFRIZON COME FETCH THEIR PHONE BEFORE I LEAVE!!! This is not my only dissatisfaction with Vodacom and its employees but it's fine I just now know not work trust them anymore.

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team