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Benjamin B
1 reviews | Active since May 2020
16 Jan 2022, 14:07
Vodacom Affiliation with MBD
One of the worst nightmare you continue to put customers through is being affiliated with MBD. They're the worst and the reality is that you contracted them. I have a written contract with you not them. It is only fitting that when there is an issue I revert to you, not them.
I have been attempting to settle my account with you (through MBD) and I have gotten in touch and have not been successful. I have tried email, call and website yet again I haven't gotten any luck. Please sort this out.
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Vodacom's replyOfficial
16 Jan 2022, 21:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2022, 21:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Benjamin B's updateReviewer Update
17 Jan 2022, 10:45I have been trying to contact them and requested my latest balance in writing so I may be able to settle the account and I have not been successful regarding this. I have tried all possible communication as per my previous review and have been unsuccessful. I even went to the extent of writing a review about them, was promised a call back and nothing hence I reverted back to you!
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Benjamin B's update17 Jan 2022, 10:45
Reviewer Update
I have been trying to contact them and requested my latest balance in writing so I may be able to settle the account and I have not been successful regarding this. I have tried all possible communication as per my previous review and have been unsuccessful. I even went to the extent of writing a review about them, was promised a call back and nothing hence I reverted back to you!