VODACOM AFFECTING MY CREDIT RECORD BADLY

2 years ago, I was called by a Vodacom consultant offering me an ‘upgrade’ of my current package but on the same price. When I received my invoice for the next month I saw an increase of almost R400 and I called immediately for Vodacom to correct this.

They offered to investigate and I said while they investigate this, I’ll pay via EFT as I won’t be able to afford this amount. I paid via EFT and then again at the beginning of the following month, this wasn’t fixed.

I called again and said I’ll do what I had planned for the previous month which is to pay via EFT the amount I was due to pay on my original contract.

They reversed everything by September and I paid what I was due to pay.

However, I’m listed as a bad payer under the credit bureaus. I’ve called countless times for Vodacom to fix this as I paid on time.

The last time I called them, which was this year, they said they’d fix it, even sent me a statement of those months were the error had occurred.

It’s now affecting my credit score as I want to make a big purchase. It’s the only factor that’s preventing me from having a “perfect” score.

It’s been 2 years already and Vodacom had established that the error wasn’t on my side. But I’m still suffering, almost 2 years later