Vodacom

Vodacom collection Department is unable to give a paid up letter, for more than 5 days im still waiting and when i phone to follow, they tell me the matter is escalated, to the some ppl i cant get into contact with them,, so i must wait until someone contact me, when,, how,, they dont know., and even more disturbing the account needed a payment of R168 from 2022,, no one bothered to inform me about it,, i just discovered it when i need this paid up letter,, that is unfair on my side