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Lorraine R
1 reviews | Active since May 2021
26 May 2021, 11:57
Vodacom
I cancelled my cellphone insurance in July 2020. I have been waiting since then for the credit to be passed. I called them again in March 2021 and was told that it takes 30 days. I then called them again on the 14th May 2021 and was promised that they will call me back the same afternoon. Nothing happened. I called them again today (26th May 2021) and was told that they are still waiting for the credit department to investigate the matter. Now how much longer must I wait. When I asked so when must I call again. I was told I should call back next month which is June 2021. I am now so frustrated.
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Vodacom's replyOfficial
26 May 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lorraine R's updateReviewer Update
06 Jul 2021, 16:17I had a call from Finrite Administrators regarding my complaint regarding my cellphone insurance which was cancelled. I then called Vodacom again on the 8th June to check on the progress and was told that they are working on it. To date I haven't had any feedback again from Finrite or Vodacom regarding the credit that should be passed. Why is it taking so long to check their records????
LR
Lorraine R's update06 Jul 2021, 16:17
Reviewer Update
I had a call from Finrite Administrators regarding my complaint regarding my cellphone insurance which was cancelled. I then called Vodacom again on the 8th June to check on the progress and was told that they are working on it. To date I haven't had any feedback again from Finrite or Vodacom regarding the credit that should be passed. Why is it taking so long to check their records????