JS
Jacques S

1 reviews | Active since Sept 2015

12 Sept 2015, 08:11

Vodacom _A|_ grossly ***********

A ********** sim swop followed by a ********** upgrade was done on my data contract more than 8 months ago. Since then Vodacom was not able to rectify the issue. <br> <br> After spending hours on the phone with Customer Care consultant in the past 8 months explaining the situation all over each time I call the outcome remains the same:<br> o My voice line remain blocked<br> o A outstanding balance of R23 000 remain on my account<br> o And the best!!! - They will phone me the 5th of the following month - informing me that my account is in arrears with.... R 23 000!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2015, 08:23
Official
Hello JSilvis,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team