Vodacom advance no care about loyal customer
I take a advance of R300 every month and then recharge with R385 so I can buy R349 100gb bundle. Now that bundle has increased to R399, and recharged today with the massive amount in total of R485. Thinking I will pay R399 for the bundle needed. Low and behold I only get an advance of R200. How on this earth should I buy this bundle now. No helpful assistance on media platforms only tell me sorry but your *****ed we can't do anything about it!!!!! Good luck getting your bundle!!!! What terrible service. I have for years been with vodacom and am really disappointed today!!! Never thought I would be so badly handled. Now I don't have my bundle that I desperately need
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Replies (5)
Vodacom's replyOfficial
09 Jun 2024, 14:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2024, 14:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
09 Jun 2024, 15:03And on social media they just stop replying when they are tired and just don't care anymore
's update09 Jun 2024, 15:03
Reviewer Update
And on social media they just stop replying when they are tired and just don't care anymore
's updateReviewer Update
09 Jun 2024, 16:05You know, they say their system is in control of this. So does the system account for years of being loyal to Vodacom???? Years of buying airtime literally thousands of Rands???? No you created a system to ***** over loyal customers so all you have to say is oops sorry can't do anything about that, the system is in control. Pathetic
's update09 Jun 2024, 16:05
Reviewer Update
You know, they say their system is in control of this. So does the system account for years of being loyal to Vodacom???? Years of buying airtime literally thousands of Rands???? No you created a system to ***** over loyal customers so all you have to say is oops sorry can't do anything about that, the system is in control. Pathetic
Vodacom's replyOfficial
10 Jun 2024, 07:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2024, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Jun 2024, 14:52Lol, your computer systems are then controlling everything. Just to tell me sorry you're still *****ed
's update10 Jun 2024, 14:52
Reviewer Update
Lol, your computer systems are then controlling everything. Just to tell me sorry you're still *****ed