Vodacom Advance Balances.

Item: Vodacom
Rating: 1
Author: Lungile M

Impossible to get through to their customer care line. WhatsApp chat is useless and their callbacks are spam with no answer on the other end.

My airtime advance has been taken despite having R35 available on the 10/10/2023. Now I owe an amount I never used.

Their email is also useless.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 Oct 2023, 07:49

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Oct 2023, 07:49

Official