Vodacom ads services without peoples knowledge. Thats called *****.

So noticed over December that my invoice for December was more than the R399 that I signed up for. I contacted Vodacom customer care helpline and they stated that It is added services to my account. Which I asked what 1) What services could be added on without my written or verbal consent. 2) What services were added? (Bollywood, and fitness) Me a afrikaans white male found that strange. 3) Asked how the services was added to which I was told that I can add it from my phone and I rep**** It is an internet router so it has no capabilities to add services as it is standalone without an interface. 4) Also there was added contract insurance which I never signed up for that was going off on a monthly basis (Vodacom is making sure people don't default on their accounts it seems.) 5) Asked to speak to a manager which then phoned me back spouting the same nonsense of me adding services via my cell phone (which is Telkom btw). After I explained to her that 1) A router cannot add any services, 2) I am on a data top up plan thus meaning my bill can never go over the R399 I signed up for unless I Top up the account the lady agreed and "took the services" off and asked for a reimbur*****t for the money already taken off my account. Was said I would be contacted. The next month I see a whole R400 worth of "services" is added and was also deducted from my bank account. I have sent 4 emails to customer care with no response.