PB
Peter B
1 reviews | Active since Sept 2022
01 Nov 2023, 10:48
Vodacom Ads a ****
Vodacom is misleading us the consumers. They advertise Fibre for R99 p/m, but what they don't tell you is that it is for the first 3 months only. Thereafter you must pay over R600 p/m. They also advertise that it is a month to month contract, but when I made a query I was informed that I must sign for 24 month contract. I will no longer be using Vodacom as I don't trust them anymore.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Nov 2023, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2023, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
PB
Peter B's updateReviewer Update
01 Nov 2023, 12:02Hi. I already spoke to an agent. It was him who told me of all this.
PB
Peter B's update01 Nov 2023, 12:02
Reviewer Update
Hi. I already spoke to an agent. It was him who told me of all this.
Vodacom's replyOfficial
01 Nov 2023, 16:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We glad to hear you did chat with consultant with regards to your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
We glad to hear you did chat with consultant with regards to your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2023, 16:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We glad to hear you did chat with consultant with regards to your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
We glad to hear you did chat with consultant with regards to your query.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
PB
Peter B's updateReviewer Update
01 Nov 2023, 16:45Hi. It is not a query. You people are misrepresenting/ omitting the facts when you advertise. How can you say "Fibre for only R99 p/m on an ad and then when one wants to apply, you come with all these hidden facts "R99 for first 3 months thereafter one must pay offer R600? There are not even a mention of terms and conditions apply on your ad.
PB
Peter B's update01 Nov 2023, 16:45
Reviewer Update
Hi. It is not a query. You people are misrepresenting/ omitting the facts when you advertise. How can you say "Fibre for only R99 p/m on an ad and then when one wants to apply, you come with all these hidden facts "R99 for first 3 months thereafter one must pay offer R600? There are not even a mention of terms and conditions apply on your ad.