Vodacom admitted ***** yet reported to ITC

<p>Please view documented proof of ********** activity, yet Vodacom reports one to ITC (blacklisted)</p> <p>After 18 months of frustration (call centre and emails) no one is capable of resolving this sad situation.</p> <p> </p> <p> </p> <p>EC-04NA-2OXA1P Service Request - ********** - Affidavit - Reference No - 53-GKL3L-LOKMQ</p> <p>Inbox<br />x<br /> </p> <p>Direct Complex ********** /> 1/20/16</p> <p><br /> </p> <p><br />to documents</p> <p><br />As per your email please reply via email.</p> <p> </p> <p>See the service request reference number in the subject line as requested.</p> <p> </p> <p>Regards</p> <p>Pierre Wyss</p> <p> </p> <p> </p> <p>---------- Forwarded message ----------<br /> From: Direct Complex ********** /> Date: Mon, Jan 18, 2016 at 10:02 AM<br /> Subject: Service Request - ********** - Affidavit - Reference No - 53-GKL3L-LOKMQ<br /> ********** /> </p> <p>To whom it may concern,</p> <p> </p> <p>Please find attached Affidavit, Identity document and transaction detail for an ******* transaction that occurred on my bank account for an amount of R599.01.</p> <p> </p> <p>The service request number is ********** and Reference No - 53-GKL3L-LOKMQ.</p> <p> </p> <p>Please advise when I can expect a refund back into my account..</p> <p> </p> <p>Regards</p> <p>Pierre Wyss</p> <p>Cell ********** 836</p> <p>Attachments area</p> <p> </p> <p>Direct Complex ********** /> 2/8/16</p> <p><br /> </p> <p><br />to tradepartner.a.</p> <p><br />To whom it may concern,</p> <p> </p> <p>The initial requested documentation (police avidavit and Identity document as well as a bank statement), was sent under instruction ********** well as faxed to ********** 082 on the 18 January 2016.</p> <p> </p> <p>The reference number given at the time was 53-GKL3L-LOKMQ and service request ********** . On following up by phone today there is no record of my documentation being received. </p> <p> </p> <p>I spoke to Vusi your customer care contact who supp**** me with this reference number ********** 82 and a new email address to re-send all my ********** <p> </p> <p>Please see attached below and advise as soon as possible.</p> <p> </p> <p>Attachments area</p> <p> </p> <p>Direct Complex ********** /> 2/11/16</p> <p><br /> </p> <p><br />to sindiswa.jenti.,</p> <p><br />Good Day Sindiswa,</p> <p> </p> <p>Thank you for taking my call.</p> <p> </p> <p>I will call you tomorrow after you have received this email.</p> <p> </p> <p>As stated a second deduction has been made on my account.</p> <p> </p> <p>This was my previous 2 followups for this particular case.</p> <p> </p> <p>Mmbengwa, Irene, Vodacom South ********** />3/8/16</p> <p><br /> </p> <p><br />to Matsie, me</p> <p><br />Hi Matsie,</p> <p> </p> <p>Kindly follow-up for reversal, retariff and refund for the client and confirm to him once it’s done. You have already issued an instruction but upgrade term is not yet reversed.</p> <p><br /> “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>Direct Complex ********** />3/9/16</p> <p><br /> </p> <p><br />to </p> <p> </p> <p> </p> <p>Direct Complex ********** />3/10/16</p> <p><br /> </p> <p><br />to Irene,, matsiea.mthembu,</p> <p><br />Good Day,</p> <p> </p> <p>CANCELLATION OF THE CONTRACT ON : ********** 025</p> <p> </p> <p>After the issues that have taken place I would like to cancel my contract for the Vodafone Mobile broadband USB stick.</p> <p> </p> <p>Please have this done with immediate effect, so that I do not incur any further deductions. The contract had run its 24 month course and it was continuing on a month to month basis.</p> <p> </p> <p>I would appreciate your assistance in this matter. Pass this on to the relevant department.</p> <p> </p> <p>Kind Regards <br /> <br /> Pierre Wyss</p> <p>Managing Agent<br /> Direct Complex Services (Pty) Ltd.</p> <p>Office : 011 ********** </p> <p>Cell : 072 ********** </p> <p> </p> <p> </p> <p>Direct Complex ********** />3/15/16</p> <p><br /> </p> <p><br />to Irene,, matsiea.mthembu,</p> <p><br />Good Day Irene & Matsie,</p> <p> </p> <p>Could you please update me as to the progress of my refund as 7days have passed since the last email and discussion.</p> <p> </p> <p>Appreciate your follow up on this.</p> <p> </p> <p> </p> <p>Mthembu, Matsie A, Vodacom South ********** />3/15/16</p> <p><br /> </p> <p><br />to me, Irene,</p> <p><br />Good Day Pierre,</p> <p> </p> <p>Credit notes was done on the 11th of March 20016, for handset instalment </p> <p>Please call ********** / ********** for reversal/refund enquiries.</p> <p> </p> <p>Regards,</p> <p>Matsie Mthembu</p> <p> </p> <p> </p> <p>From: Direct Complex Services ********** /> Sent: 15 March 2016 11:22 AM<br /> To: Mmbengwa, Irene, Vodacom South Africa; Mthembu, Matsie A, Vodacom South Africa<br /> Subject: Re: ********** 025 upgrade term not yet fixed</p> <p> </p> <p> </p> <p>Direct Complex ********** />3/15/16</p> <p><br /> </p> <p><br />to Matsie, Irene,,</p> <p><br />Good Day Irene, Matsie,</p> <p> </p> <p>My frustration levels are through the roof at this present moment.</p> <p> </p> <p>Why ? Well the first number provided for refund ********** (is for AGENTS only) - Which I am not.</p> <p>The second number ********** cannot assist me for some reason or other.</p> <p> </p> <p>Please put this case in front of someone that is capable of arranging the refund, or should I travel all the way to Vodacom HQ in Midrand to find someone to do this.</p> <p> </p> <p> </p> <p> </p> <p>2016-12-29</p> <p>Pierre-Alain Wyss</p> <p>PO Box 9604</p> <p>Edenvale</p> <p>Eden Glen</p> <p>1613</p> <p>Dear Sir / Madam</p> <p>NOTICE: WARNING - PERMANENT DISCONNECTION OF SERVICES</p> <p>Account number: I ********** -1</p> <p>Capital outstanding: R 726.99</p> <p>Balance of subscriptions: R 0.00</p> <p>Hardware balance: R 0.00</p> <p>Total amount due: R 726.99</p> <p>Purpose of the</p> <p>letter</p> <p>To avoid</p> <p>handover to</p> <p>Legal</p> <p>Ways to pay</p> <p>Consequences</p> <p>of non-payment</p> <p>To inform you that you are in breach of your service agreement with Vodacom and that</p> <p>your service has been permanently disconnected due to non-payment on your account.</p> <p>An immediate payment is required to avoid any further legal action on your account.</p> <p>• Payment of the outstanding balance must be paid immediately and the proof of</p> <p> payment must be faxed to ********** 666, or emailed to ********** <p>• Contact our call centre on ********** to make the necessary</p> <p> payment arrangement/s.</p> <p>• Alternately, please ignore this letter if payment has already been made.</p> <p>• Over the counter payments at FNB, Absa, Standard or Nedbank</p> <p>• Selected Vodacom Customer Walk in centres (please refer to your monthly statement</p> <p> for a store closest to you)</p> <p>• Log onto www.vodacom.co.za to initiate a debit order</p> <p>• Internet / ATM banking – select Vodacom Pty Ltd from your Bank Approved Beneficiary</p> <p> list and enter your Vodacom account number as the reference number</p> <p>• Your personal details, or the details of your surety, will be listed on the Credit Bureau</p> <p>• Your account will be handed over to the Legal Department</p> <p>If you have a cellular service on this account:</p> <p>• The balance of subscription on your Contract/s will become payable.</p> <p>• Any apparatus linked to the cellular number will be disabled i.e. the apparatus will not</p> <p> function on any network</p> <p>• In the event of re-activation of your Contract, we may not be able to re-issue your</p> <p> cell number.</p> <p>Yours sincerely</p> <p>Collections Manager</p> <p>Subscriber Collections Department</p> <p>Vodacom (Pty) Ltd</p> <p>Vodacom Corporate Park</p> <p>082 Vodacom Boulevard, Midrand, 1685 Phone +27 (0)11 ********** </p> <p>Private Bag X9904, Sandton, 2146</p> <p>vodacom.co.za</p> <p>Directors: MS Aziz Joosub (Group CEO and Managing Director) ZBM Bassa, YZ Cuba, AD Delport, MBN Dube, V Jarana, JA Mabena, WSM Majola, M Makanjee, T Streichert</p> <p> </p> <p> </p> <p>How can no one in Vodacom resolve this blunder?</p> <p>With call centres one can never get a manager to resolve this case in full.</p> <p>Vodacom has got the history of all calls and emails under my ID numb</p>