Vodacom admits guilt but no effort in fixing it!

I saw an adverti*****t for 25mbps unacapped LTE online @ R649 per month and decided to upgrade to ti. Upgrade went fine BUT when i collected the router my contract stated 20mbps line. The irritated salesman in menlyn showed me there is no 25mbps line but only 20 and 30. I went home to check the mail they sent me during upgrade and it clearly stated 25.

I immediately contacted them and for the last 4 weeks been talking to numerous operaters. Although vodacom agreed it was their fault nothing has been done!

Joy from upgrades called me yesterday and said I must collect my new router at menlyn atterbury vodacom and that he sorted all out. I sat there for 2 hours with no success. Angie said she was unable to move me to 30mps line @ R649 ( which is what they agreed to) cause nothing has been changed on vodacom's side in order for this to be successfull. I myself tried 4 times to get hold of Joy. Nobody returned her OR my calls.

So here I am. Paying for 30mps line but getting 20mpsline and VODACOM is simply missing in action.

There is word for this: *****ING>

I will give them another 7 days from this post to fix this. If not, I am filing a complaint with the consumerboard.

They are VERY quick to lock us in a 2 or 3 year contract but useless in fixing their own mistakes.