TM
Tabisa M
1 reviews | Active since Jul 2015
08 Oct 2024, 11:31
Vodacom Admin stinks
Vodacom has listed me in arrears whereas I am not in arrears. This is beyond disorganizing and is affecting my profile negatively. I have been calling and was promised more than a week ago this will be escalated to the legal dept and I will be given a call back when it had been rectified within 2 days - THAT NEVER HAPPENED AND I AM STILL LISTED. Can your people fix this issue ASAP?! This is nonsense and poor poor service and treatment from Vodacom. Not fair.
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Replies (3)
Vodacom's replyOfficial
08 Oct 2024, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TM
Tabisa M's updateReviewer Update
09 Oct 2024, 13:34If you tried to call me - I never got that call? Please get someone to call me guys this is affecting me in a major way!
TM
Tabisa M's update09 Oct 2024, 13:34
Reviewer Update
If you tried to call me - I never got that call? Please get someone to call me guys this is affecting me in a major way!
Vodacom's replyOfficial
10 Oct 2024, 11:04Dear Tabisa.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2024, 11:04
Official
Dear Tabisa.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,