EL
Edward L
1 reviews | Active since Dec 2018
30 Mar 2022, 10:26
Vodacom Admin Failure
I have had R9377 deducted from my account. Vodacom confirm this, but will not give an invoice to state what the amount is for.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Mar 2022, 15:50 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Mar 2022, 15:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
EL
Edward L's updateReviewer Update
31 Mar 2022, 08:56Dear Vodacom. You have not responded to any emails. I was told by your help line that my account had been cancelled due to arrears of which it was not. If you agreed on a refund to me for that amount, why has it taken one month to respond via HelloPeter?
Respond to my email or call me.
Respond to my email or call me.
EL
Edward L's update31 Mar 2022, 08:56
Reviewer Update
Dear Vodacom. You have not responded to any emails. I was told by your help line that my account had been cancelled due to arrears of which it was not. If you agreed on a refund to me for that amount, why has it taken one month to respond via HelloPeter?
Respond to my email or call me.
Respond to my email or call me.
EL
Edward L's updateReviewer Update
31 Mar 2022, 14:47For the public, below is the private reply to HelloPeter on my review of their service.
Vodacom choose to reply privately as they are not prepared to suffer public scrutiny.
Vodacom choose to reply privately as they are not prepared to suffer public scrutiny.
EL
Edward L's update31 Mar 2022, 14:47
Reviewer Update
For the public, below is the private reply to HelloPeter on my review of their service.
Vodacom choose to reply privately as they are not prepared to suffer public scrutiny.
Vodacom choose to reply privately as they are not prepared to suffer public scrutiny.
EL
Edward L's updateReviewer Update
31 Mar 2022, 14:47Vodacom's reply:
30 Mar 2022, 15:50
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
30 Mar 2022, 15:50
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
EL
Edward L's update31 Mar 2022, 14:47
Reviewer Update
Vodacom's reply:
30 Mar 2022, 15:50
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
30 Mar 2022, 15:50
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our accounts team for further assistance. Based on the feedback provided, our team investigated and requested for a refund to be processed. Kindly note that a refund takes 7 – 14 working days to be processed.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team