CB
Chris B

1 reviews | Active since Feb 2012

09 Dec 2023, 20:37

Vodacom adds service charges without consent

Vodacom adds services to our contracts without our concent! This is against the law but Vodacom does it to millions of consumers every month. I changed two of my contracts as they were out of contract term and on BOTH Vodacom added service charges I didn't ask for. That's corporates taking advantage of consumers. Vodacom please contact me and correct this, your contact centre is rude and not helpful.

0
Replies (1)
Vodacom
Vodacom's reply11 Dec 2023, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team