CB
Chris B
1 reviews | Active since Feb 2012
09 Dec 2023, 20:37
Vodacom adds service charges without consent
Vodacom adds services to our contracts without our concent! This is against the law but Vodacom does it to millions of consumers every month. I changed two of my contracts as they were out of contract term and on BOTH Vodacom added service charges I didn't ask for. That's corporates taking advantage of consumers. Vodacom please contact me and correct this, your contact centre is rude and not helpful.
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Replies (1)Vodacom's replyOfficial
11 Dec 2023, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
