Vodacom adds on months to a contract

Item: Vodacom
Rating: 1
Author: Reuel B

Hi Vodacom

My details are as follows:

Reuel Booth ID: *** Number: ***

I have an urgent query. My contract which started in October 2022 and is 36 months should have ended in October 2025. I am now eligible for upgrade in December 2025 as well. My question is that it shows my contract ends in May 2026 - where did the extra 7 months come from?

I have tried calling multiple departments who transfer me to the next department and no one is able to help despite trying their best - they do generally check but no one has an answer?

Please advise as I am now paying extra for a 26 month contract.

Kind regards Reuel

Helpful (0)

Replies (1)

Vodacom's replyOfficial

14 Nov 2025, 06:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Nov 2025, 06:58

Official