1 reviews | Active since Sept 2014
Vodacom adds My GiG pro to my account with authorisation
<p>Someone at Vodacom authorised My Gig pro on my account without my consent. This has been added to my account twice for the month of July. Because of this it shows that my credit limit has been exceeded and they suspended my account. Why should I be inconvenience because of a mistake on Vodacoms side? I run my own business and cannot afford for my phone to be suspended! I spoke to Kabelo Motsitsi on Wednesday night and he assured me that accounts would contact me to rectify this incorrect billing. So far I have heard nothing from anyone at Vodacom. You guys will obviously debit my bank account for the incorrect amount at the end of this month but how do I get my money back? Just so we are clear I do not want to be reimbursed with airtime. I want the money back in my account! Can someone in a place of management please contact me asap to sort out the problem that Vodacom caused on my account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The subject shoud say: Vodacom adds My GiG pro to my account without my authorisation
The subject shoud say: Vodacom adds My GiG pro to my account without my authorisation
