Vodacom adds insuance without consent

This month R155 was added to my monthly deduction without me knowing the reason thereof. So i phoned customer services to find out why. After answering all the security questions, they couldnt assist me, as i had given them some incorrect information. This is so frustrating: They make it impossible to get assistance (Surely, my Name, id number, bank account should be enough to access my account, but no... They need to know the exact package you are on, min, data, sms's - how is this relevant? Its not like we keep track of these things and know it of by heart), so i got refered to their whatsapp option with Tobi. The response i got there was: "Oops, i seem to experience some difficulty on my side, try again in a hour or alternatively try self help". Very frustratingly, i went to go get all the information i could find on my account, to try and phone in again. I phoned in again, soike to a Lady named Tsidi (Forgive me if i am spelling it incorrectly), i answered all the security questions and finally she could help me.

I was shocked to find out, that there was insurance added onto my account WITHOUT MY CONSENT? How do you just add insurance to a clients account without their approval? It's *****.

She however logged a query on my behalf to have this rectified and for my account to be refunded. Ref: *** (Thank you, Tsidi), now i hope this will be resolved and not going to be another back and forth frustration, for me to deal with. She advised that it should be resolved in 2 days.

It is appalling to have this kind of service, where your hard earn money just gets taken without your consent and you are the one having to go through the frustration and phonecalls to get it resolved.

Vodacom, fix this problem and then leave my account alone, i pay you as contractual agreed, never late, keep your end of the agreement and don't add on anything as you see fit, without my consent or the next time, i will not be handling this myself, i will sue you for *****.