Vodacom adds astronomical data to account

<p>Vodacom, a service provider that assumes the ignorance of people and does whatever the hell the feel like doing.</p> <p> </p> <p>I received 3 sms notifcations on the 18 November 2016 saying that i have recieved MyGig 1 data bundle... so i go onto the MyVodacom app to check it out.</p> <p>I see at the bottom of the page it says "Your bill so far is R4266,82" .. so i go into further detail and get a breakdown of the costs.</p> <p> </p> <p>It says:</p> <p>Data Usage: R3209.68</p> <p> </p> <p>In my 9 years as a Vodacom customer i have never gone over R500 extra on my cell phone account for data usage. - Now all of a sudden my data usage spikes to over R3000 ... so you are telling me that there is a difference of R2500????!?!?!?!?!?!?</p> <p> </p> <p>What is also funny is the person on the phone name Mary tells me that there is an application which has created the excessive data usage. I ask her to tell me which application, she puts me on hold for 15 minutes and then comes back and says "Sir, my system is offline" - so does VODACOM just like keeping their customers on hold whilst they chat to their frienrds? I do not for one minute beleive that my data usage could spike so high in a matter of days ... and i am not going to lie down and take it from VODACOM because they are such a big company.</p> <p> </p> <p>Lastly, at the beginning of the call they ask me if i have a cap on my account .. i tell them i dont know i will check, Mary says "no there is no cap on my account" .. i then confirm that at my last upgrade (1 year ago this September) i put a cap on my account at R1500.00 - (and just so VODACOM knows .. a cap is a cap... not a sms/email notification telling you that your account is going to reach that level)!!!!!! So later on in the phone call Mary politely tells me "Sir, there is a cap on your account of R3000.00" and that the VODACOM store at which i did the upgrade did not load the cap correctly.</p> <p> </p> <p>My question to Mary and to VODACOM is, 'IF THERE IS A CAP ON MY ACCOUNT OF R3000 HOW IS IT POSSIBLE TO GO OVER THAT CAP BY R1266.82????????</p> <p> </p> <p>I AM PRETTY SURE NO ONE FROM VODACOM WILL READ THIS ..BUT REST ASSURED I AM NOT GOING TO TAKE THIS LYING DOWN, I AM GOING TO MY BACK TO CANCEL MY DEBIT ORDER UNTIL THIS IS RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>