VODACOM ADDS ADDED SERVICES TO BILLS OF UNSUSPECTING CUSTOMERS!

I noticed for the first time on Friday "entertainment services" on my latest bill from Telkom. I contacted them through the app and they immediately called and without hesitation said they would reverse the charges (apparently for games which registers by accident when you click on a link??! ) I received a message that a refund of R500 was done, where in actual fact it should be much more. This "service" has been added to my bill at an average of R280 per month since January. I tried to contact them on the app this morning without any success and would like the consultant to call me, and to send me a FULL summary of this costs that was deducted from my account. I would like this by email, not telephonically. This is so sly! How many people don't check there accounts and are **********!!