1 reviews | Active since Nov 2013
Vodacom addresses database is horrible.
<p>I have six contracts with Vodacom since 2008. I have updated my physical address 3 years ago via email and telephonically. Every time when I upgrade my contracts, Vodacom instruct the delivery companies to send them to my old address which I last lived in 2014. This is very disappointing that every time I have to call both delivery company plus Vodacom to correct my address. But year in and out, the same thing happens. Basically it means Vodacom didn’t saved my address in all my 6 contracts. Currently, I am waiting for my upgraded SIM from RAM deliveries. But RAM said they will only delivery to the old address. This is a frustration & bad. Can Vodacom please fix this as soon as possible that all my contracts are saved under 1 address I sent them 3 years ago & I get my new upgraded SIM?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Sammyfish,
Feedback has been provided.
Regards,
Cassandra
Dear Sammyfish,
Feedback has been provided.
Regards,
Cassandra
