Vodacom Additional Line

I called Vodacom regarding an additional line on my contract only to be told that it cannot be processed as this account is in PRE-LEGAL!!!! This account is currently in a credit balance so how does it fall under PRE-LEGAL The service from Vodacom is deteriorating daily, staff is unfriendly and very unhelpful, called *** cannot speak to an agent because the account is in a credit balance.

why does the customer always wrong???