RP
Robert P

1 reviews | Active since Jun 2023

29 Jun 2023, 11:17

Vodacom additional content payment ****

I took out a second cell phone contract in December and recently discovered that I had been billed an additional R580 per month since February for additional content. The purpose of taking out a R279 per month contract was precisely for affordability. I had absolutely no knowledge and did not authorize the billing of additional content. When I called Vodacom they told me to go and check subscriptions in my Google account which I checked and found no subscriptions at all. The Vodacom person did not dispute this but rather said that she would immediately cancel the additional content. I have now continued to be billed for this additional content without having any subscriptions in place. This clearly indicates internal Vodacom staff complicity in this **** which suggest that these people are getting financial rewards for initiating these unauthorized payments on customer accounts.

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Replies (2)
Vodacom
Vodacom's reply29 Jun 2023, 12:08
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Jun 2023, 14:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we've credited the Purchased Content on ***. The credit will reflect on the Vodacom account within 24 hours.

Do note as well there are no other Content Services / WASPS. Regards Consumer Website Team

Best regards,