1 reviews | Active since Jun 2023
Vodacom additional content payment ****
I took out a second cell phone contract in December and recently discovered that I had been billed an additional R580 per month since February for additional content. The purpose of taking out a R279 per month contract was precisely for affordability. I had absolutely no knowledge and did not authorize the billing of additional content. When I called Vodacom they told me to go and check subscriptions in my Google account which I checked and found no subscriptions at all. The Vodacom person did not dispute this but rather said that she would immediately cancel the additional content. I have now continued to be billed for this additional content without having any subscriptions in place. This clearly indicates internal Vodacom staff complicity in this **** which suggest that these people are getting financial rewards for initiating these unauthorized payments on customer accounts.
Best regards,
Best regards,
Do note as well there are no other Content Services / WASPS. Regards Consumer Website Team
Best regards,
Do note as well there are no other Content Services / WASPS. Regards Consumer Website Team
Best regards,
