MS
Migael S

1 reviews | Active since Apr 2026

02 Apr 2026, 13:45

Vodacom adding unauthorized subscriptions to account

Vodacom has been taking R10 airtime from me per day since 11 July 2025 for a service that I have not subscribed for. They themselves subscribed me to a "Pickle Smash" service, I was never prompted to be subscribed.

Sadly, I missed their SMS notifying this in the hoard of all their other spam and SMS adverti*****ts.

Them subscribing me to their service without my permission is a violation of the WASPA code of conduct:

15.8B. A customer must not be subscribed to any subscription or notification service without completing a confirmation step.

I did however stop this subscription by dialing *135*997# Shame on Vodacom for this blatant *****, imagine how many other people are being ****** without them noticing...

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2026, 07:25
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team. 

Best regards,

Vodacom
Vodacom's reply07 May 2026, 13:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, the service has been cancelled.  Regards Consumer Website Team

Best regards,