GN
Gene N

1 reviews | Active since May 2018

25 May 2018, 18:30

Vodacom adding to my account

Have a topup account and usually by data using my airtime. And now all of a sudden they added the 500meg that I bought to my account, so basically they expect me to pay twice, but non the less I have a topup account so dont know how its even possible to buy megs or airtime on account.

0
Replies (2)
Vodacom
Vodacom's reply25 May 2018, 21:34
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 May 2018, 10:26
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)