Vodacom adding subscriptions to my account without my knowledge and billing me for it!!
Vodacom has for a second time now activated a service on my dataline (this line cannot accept sms or phone calls), without my knowledge, I was able to cancel this on the vodacom website after noticing amounts on my invoice for things I did not subsribed to. It was subscribed to soemthing called mycoolz.
I am now going to report Vodacom to the consumer protection commision, since this is the 2nd time something is added to my account without my knowledge. If anyone else had a similar issue please also report. http://www.thencc.gov.za/content/lodging-complaint
I am tired of Vodacom *****ing from their clients, will be canceling my data bundle as well due to this.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Ilse,
Thank you for taking the time to voice your enquiry & for thaking my call. Kindly note that this matter was resolved. I've processed a credit for the content service charge. This will reflect on your next invoice.
Regards
Randall
Good Day Ilse,
Thank you for taking the time to voice your enquiry & for thaking my call. Kindly note that this matter was resolved. I've processed a credit for the content service charge. This will reflect on your next invoice.
Regards
Randall