LS
Leone S

1 reviews | Active since Feb 2017

01 Jul 2020, 18:25

Vodacom adding subscriptions to my account I am not aware of and bill me for it.

Vodacom added subscriptions to my account, which I did not know about and billed me R188.79 for it, when I noticed the extra amount on the invoice I contacted them to find out what it was. They informed me it was subscriptions that was added, I however never requested any of this to be added and was not even aware of it, until I saw the invoice for the month. How can Vodacom add these things without my knowledge. I would like to be refunded this R188.79, since I did not add this. Vodacom also needs to indicate to me where I have requested this be added and where I signed or gave approval for it to be added, if I am not refunded, I will take the matter to the consumer commission. I have also heard from other people who had similar experiences, so it seems to be a trend at Vodacom where they add subscriptions without the client's knowledge, then invoice them. Totally unacceptable and like I said, they need to show me where I requested this be added or gave my approval. I also logged a request that the amount be returned to me, but it was deducted regardless, the reference number is ***.

0
Replies (2)
Vodacom
Vodacom's reply02 Jul 2020, 07:11
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team
LS
Leone S's update02 Jul 2020, 14:03
Reviewer Update
It is good to hear that it has been credited, but it did go off my bank account with this month's payment, so will the credit then reflect with next month's debit order?