VL
Vee L

1 reviews | Active since Aug 2025

20 Aug 2025, 15:19

Vodacom adding R300 Entertainment and R200 Content services on my Account without my knowledge or approval

Vodacom is adding Entertainment services and content services to my account every month that amounts between R200 and R300, my initial Contract amount was between R860.00 not more than R900 but since May they have been increasing my premium to R1200, R1400 and R1500 from R860.00. Now they have shut down my services, i can longer use my phone because they say i owe R360 while i payed R1200 end of July. Such a company that is treating customers unfairly, i question their ethics. and conduct. When you take a contract with them they tell you you qualify for certain amount but then start increasing your premium with ridiculous amount. If i could cancel my contract i would, such a disgrace. When I call i meet *********** sales agent who do not bother to resolve my issue, acting like i am not paying my premium giving excuses to why my premium changes every time.

When you call they don't even give you a reference number so every time you phone you start from scratch, you cannot follow-up

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Replies (1)
Vodacom
Vodacom's reply21 Aug 2025, 08:10
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team