1 reviews | Active since Dec 2012
Vodacom adding pay services and changing contract
I recently got a call from vodacom to renew my contract which had been expired and was on month to month. The deal semed good and would reduce my bill so i agreed. I've noticed today that i am being charged for a games service R5 a day and hunky dory service R10 a day. I dont know what these are and have never opted in. It also looks like my contract is no longer uchoose and allows out of bundle minutes. I did not want to leave the uchoose plan method.
It is ridiculous that you choose to cheat your customers this way. I am livid.
This also was not a phishing **** that i fell prey to. The timing syncs up with the call to renew my contract. Who can i report this to?
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, we cancelled and blocked the subscription services on your number. We credited the subscription charges on your proposed invoice and should reflect on your Vodacom account within 24 – 48 hours. Please note that your debit order for this month will be reduced based on the credits processed.
As discussed, we reversed the upgrade and will be processed at the end of the month.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, we cancelled and blocked the subscription services on your number. We credited the subscription charges on your proposed invoice and should reflect on your Vodacom account within 24 – 48 hours. Please note that your debit order for this month will be reduced based on the credits processed.
As discussed, we reversed the upgrade and will be processed at the end of the month.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,