VODACOM - adding injury to insult!

<p>On 23 February I wrote.VODACOM TOOK MY SETTLEMENT PAYMENT … AND CONTINUES TAKING MORE MONEY. Ms R from Vodacom reacted within hours with an apology and a request for more information, which was promptly provided. After a number of reminders Ms R informed me on 14 March 2017 "Our records reflect that a credit of R529.51(incl.VAT) in total was credited into your Vodacom account. This amount reduced the balance on your account. Thus, no refund was due."</p> <p> </p> <p>Thus instead of R1500 plus refund (R119 deducted monthly over more than 12 months) owed to me, Vodacom proclaimed to settle for R529.51. To add injury to insult VODACOM failed (neglected, hardly? Refuses, probably?) to cancel the contract for which a penalty fee was paid in January 2017.</p> <p> </p> <p>It is very frustrating to NOT get proper responses from the corporate giant, VODACOM. With smoke and mirrors, by ignoring requests and repeatedly asking information submitted ad nauseum the strategy seem to be to wear down clients; VODACOM probably succeeds in wearing them down to the point where they give up and write off the losses. I have to inform you that I'll carry on seeking justice from VODCOM.</p> <p> </p> <p>So, the contract which I requested in January 2016 to be cancelled (and paid the penalty fee!)is still running at R119-49 per month - VODACOM refunded about one third and decided "Thus, no refund was due". Failure by VODACOM to cancel the repeated request to cancel was confirmed today in store at a Centurion Mall Vodashop</p> <p> </p> <p> </p>