JB
Jacques B
1 reviews | Active since Nov 2018
30 Sept 2019, 13:26
Vodacom adding extras features to your contract that you need to pay.
I went for an upgrade at an istore. My contract that I took should cost me more or less R919. Istore then advised me that there are other additional services that is included in my contract such as an extra R120 for data ect. They said that it is automatically added to the contract and that i will need to contact Vodacom or go into a vodacom store to cancel. Can someone at vodacom please explain to me why vodacom add extra features to a contract and then make it extremely difficult to cancel? Why can Istore not remove the added items? I don't want any extras!! Please remove any extras from my contract!
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Replies (3)
Vodacom's replyOfficial
30 Sept 2019, 16:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2019, 16:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jacques B's updateReviewer Update
02 Oct 2019, 16:30Good day,
It is 2 days later and no one has contacted me from Vodacom.
My wife has the same issue and went into a Vodacom shop to go and cancel the extras. Vodacom said that they cannot cancel it on their side because the contract was taken out by istore. What bull**** is this? The contract is with Vodacom and not istore. WE DO NOT WANT ANY EXTRAS ON OUR CONTRACT!!! CAN YOU PLEASE REMOVE THE EXTRAS OR SIMPLY CANCEL THE AGREEMENT AND I WILL GLADLY GO TO MTN.
It is 2 days later and no one has contacted me from Vodacom.
My wife has the same issue and went into a Vodacom shop to go and cancel the extras. Vodacom said that they cannot cancel it on their side because the contract was taken out by istore. What bull**** is this? The contract is with Vodacom and not istore. WE DO NOT WANT ANY EXTRAS ON OUR CONTRACT!!! CAN YOU PLEASE REMOVE THE EXTRAS OR SIMPLY CANCEL THE AGREEMENT AND I WILL GLADLY GO TO MTN.
JB
Jacques B's update02 Oct 2019, 16:30
Reviewer Update
Good day,
It is 2 days later and no one has contacted me from Vodacom.
My wife has the same issue and went into a Vodacom shop to go and cancel the extras. Vodacom said that they cannot cancel it on their side because the contract was taken out by istore. What bull**** is this? The contract is with Vodacom and not istore. WE DO NOT WANT ANY EXTRAS ON OUR CONTRACT!!! CAN YOU PLEASE REMOVE THE EXTRAS OR SIMPLY CANCEL THE AGREEMENT AND I WILL GLADLY GO TO MTN.
It is 2 days later and no one has contacted me from Vodacom.
My wife has the same issue and went into a Vodacom shop to go and cancel the extras. Vodacom said that they cannot cancel it on their side because the contract was taken out by istore. What bull**** is this? The contract is with Vodacom and not istore. WE DO NOT WANT ANY EXTRAS ON OUR CONTRACT!!! CAN YOU PLEASE REMOVE THE EXTRAS OR SIMPLY CANCEL THE AGREEMENT AND I WILL GLADLY GO TO MTN.
Vodacom's replyOfficial
09 Oct 2019, 12:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply09 Oct 2019, 12:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team