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Stephan V

1 reviews | Active since Sept 2010

13 May 2023, 16:25

Vodacom adding charged for services without customer consent!

I recently upgraded my contract handset and found yesterday that Vodacom added charged for services on my monthly subscription that I did not even consent to. This is *******! They say it was added by customer service.

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Replies (6)
Vodacom
Vodacom's reply14 May 2023, 12:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

SV
Stephan V's update15 May 2023, 08:53
Reviewer Update
Thank you I expect that a consultant would be contacting me today latest and cancel and revers all the below. (These were all added without my consent!)
I am very unhappy is to the chances Vodacom takes by adding subscriptions without consent and then its up to the customer to spend valuable time to try and sort this out!
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Vodacom
Vodacom's reply15 May 2023, 13:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the service was removed, as requested. 

Due to the upgrade being done after the bill run, no additional charges will be incurred this month end. Regards Consumer Website Team

Best regards,

SV
Stephan V's update15 May 2023, 13:49
Reviewer Update
Hi,

Thanks I got a message that the Contract cover was removed.
Can you please confirm if the Data and Voice bundles as shown in the previous message has been cancelled and all charges reversed?

Thanks
Stephan

SV
Stephan V's update15 May 2023, 20:28
Reviewer Update
This is still not sorted, please remove these bundles!

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SV
Stephan V's update25 May 2023, 09:08
Reviewer Update
This issue is still not resolved.
I was contacted by consultant below who confirmed, as I have told Vodacom many time before, that the value added bundles have been added without my consent. (See below)

I was suppose to be contacted by accounts department to be credited for the current amounts in 24-48hours - it is now 9 days and still not been contacted and charges have still not be reversed. If this is not sorted in the next two days I will take this up with consumer protection and Consumer talk on Cape Talk just to highlight what Vodacom is doing to there customers.

----------------------------------------------------- May 16, 2023, 1:45 PM (9 days ago)
Good day Stephan, We acknowledge receipt of your email.As per our telephone conversation on ***, authentication was successful.I do apologize for the inconvenience caused regarding your query.Please be advised that the value-added subscriptions on your account have been deactivated as requested. The last generated invoice reflecting the subscription will be on the 1st of June 2023, as you were given your allocations on the 1st of May 2023.I have logged your request for a credit to the Online Sales Department for further assistance.
The turn-around time for feedback from the department regarding your credit request is within 24–48 working hours. Your ticket reference is 154866.