DC
David C

1 reviews | Active since May 2024

10 Sept 2024, 11:13

Vodacom Adding 3rd Parties and Deducting Subscriprion Fees Without My Concent.

I am a Vodacom customer since the inception of Cell phone in SA. I noticed that my Airtime is depleted unreasonably fast. Upon investigation and with involving Vodacom's Customer Care I established that 3 x 3rd Parties were added to my account. This was done without my knowledge and cost me R 24.00 per day from my Airtime! Customer cate assisted me to stop these and to Block them. However this carried on for months and I suffered major losses.

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2024, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team