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Jeremy S

1 reviews | Active since Jul 2018

10 Jul 2018, 10:15

Vodacom added "entertainment service"

I was about to renew a smart s contract that I started in 2016 until I realised that Vodacom has been charging me for services I have not Subscribed to nor can I find the means to unsubscribe for any type of WASP services. vlive content service started being charged since April 2018. Service I have never subscribed for nor used. The service name has since been changed to "entertainment services" I have read other reviews on hellopeter where customers experience the same situation. I am sure I will be told the same lies that they have told their customers. Beware people, check your invoices and stop this added unauthorized charges. This is no better than *****ing.

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2018, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2018, 10:51
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Vodacom Consumer Website Team