Vodacom added cellphone insurance to my contract without my consent, they are now refusing to refund me the money and are now ignoring me.

I begged Vodacom for 3 weeks to cancel my contract. After 50 calls and 100 emails, they finally cancelled it.

They still REFUSE TO REFUND ME FOR A CELLPHONE INSURANCE CHARGE THAT THEY ADDED TO MY CONTRACT WITHOUT MY CONSENT.

5 weeks ago I see I was charged for cellphone insurance, I call Vodacom, they have no idea who added it. I ask for the proof of when I added it, they tell me they cannot provide it to me. They tell me to deal with it myself.

I told they they better sort it out as they added it without my consent. Lesley Deane was supposed to sort this all out, but 5 weeks later and I have not received one email from him. Vodacom is now ignoring me and refusing to refund me the money for cellphone insurance that THEY ADDED WITHOUT MY CONSENT. DISGUSTING SERVICE.

Be warned everyone, Vodacom will add random amounts to your bill and then REFUSE TO REFUND YOU. I WILL NEVER DEAL WITH THIS COMPANY AGAIN. SIS!