AB
Adele B
1 reviews | Active since Mar 2024
04 Mar 2024, 11:45
VODACOM ADD **** NUMBERS ON OUR ACCOUNT
Every single month we receive a new number to pay on our account. And if we dont pay it they cut off our account. We phone every day without any joy. The area manager of Mpumalanga throw the cellphone in our ear. And is very unprofessional. This month again extra charges.
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Replies (2)
Vodacom's replyOfficial
04 Mar 2024, 12:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2024, 12:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Adele B's updateReviewer Update
05 Mar 2024, 14:30Still no satisfaction we need to know when our refund will be add as a credit or paid back to us? We had to pay it otherwise Vodacom cuts off our account
AB
Adele B's update05 Mar 2024, 14:30
Reviewer Update
Still no satisfaction we need to know when our refund will be add as a credit or paid back to us? We had to pay it otherwise Vodacom cuts off our account