TS
Tanya S

1 reviews | Active since Aug 2016

12 Aug 2016, 13:37

Vodacom Activation Department not complying with 24 hour policy

<p>About three weeks ago i took out a contract with Vodacom Kolonade for the Samsung Galaxy Edge 7, you get the Tablet with. I paid for the activation in the store. They took two weeks to port my number and the only time something happened is when i kept phoning. I have been waiting a week now for activation of my two simcards and still nothing but the same message everytime i phone " In the next two hours" ....thats all i get from vodacom for the last week now. Because of back log, but what about their 24 hour activation policy???</p> <p>I am very upset and this whole experiance took the joy of a new phone away from me. All thanks to vodacom Activation department....and guess what? Im still waiting for activation....</p>

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Replies (2)
TS
Tanya S's update12 Aug 2016, 13:45
Reviewer Update

The only person who is trying her best to help me is Fifi....but not even she can get something out of the activation department.?

Vodacom
Vodacom's reply12 Aug 2016, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team