VODACOM ******** ACTIVATION

Dear Vodacom. Kindly explain to me how it is possible for you guys to activate my wife's contract after 2 years without considering her financial situation and the fact that she is unemployed. Keep making her go back and forth and all we have to hear is that is was suspended and not canceled 2 years ago. How is this in any way lawful? Now you suspended her number so she can't make calls because we can't pay? How must she pay if she is unemployed? Where did we give any authorization to activate the account? I would suggest you answer this quickly