TM
Thuso M
1 reviews | Active since Feb 2015
08 Dec 2022, 14:23
Vodacom Activating Services Without Permission
This morning I received a message from Vodacom saying "Your WIG for 4UP has been activated". Why does Vodacom keep activating services without consultation and my permission? And what the heck is this WIG service? There's no detail about it anywhere. One can't even find it using the *135# provided in the message.
Would greatly appreciate any assistance in exposing and resolving this madness.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
09 Dec 2022, 09:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that the WIG service allows the customer to make use of cellphone banking. This service is automatically provisioned by the network. Please note that we deactivated the service on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that the WIG service allows the customer to make use of cellphone banking. This service is automatically provisioned by the network. Please note that we deactivated the service on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2022, 09:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that the WIG service allows the customer to make use of cellphone banking. This service is automatically provisioned by the network. Please note that we deactivated the service on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that the WIG service allows the customer to make use of cellphone banking. This service is automatically provisioned by the network. Please note that we deactivated the service on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,