AM
Ashika M

1 reviews | Active since Nov 2015

05 Feb 2018, 17:39

Vodacom activating own services on my contract without my consent

Can someone at Vodacom please explain who gave them the authority to bill me for Vodafone Live when I did not subscribe to this service?????

I called Vodacom and firstly vodacom Deactivated it, they then said I should do it by dialling *117# and it is automatically deactivated; however the next week I dialed that,and see that there are 5 subscriptions,which I I didn't activate. And it’s using all my airtime!!

The consultant informed me that I somehow activated this service which i have no knowledge of when clicking on an email or link that in my monthly invoice, really? I don’t even receive my monthly statement by email or post. And the other consultant said that there’s a pop up on websites that I’m apparently clicking activate, I have an Adblocker,how is this then possible?

Is this how they intend to keep their customers? By robbing them?

This is absolutely pathetic service!

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Replies (2)
Vodacom
Vodacom's reply06 Feb 2018, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Feb 2018, 12:34
Official

Good day Ashika,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team