Vodacom activating numbers without permission and double charging
In our statement they are charing us for Jan and feb after they already deducted money for jan. The they activated two numbers that has been paid and contract has expired. And now we have to pay for those two as well that we did not activate. And we have phoned them more than 30 times to remove numbers that has expired and they have not done that. And we asked them to remove a data bundle 3 months back and they have not done that either. Now we are sitting with a bill of over R4000 that is incorrect. I refuse to pay for their mistake and fruadilant contract activation.
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Vodacom's replyOfficial
12 Feb 2019, 19:31 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 19:31
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Feb 2019, 08:18Dear Anja,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Gerhardus today. We can confirm that the matter has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Gerhardus today. We can confirm that the matter has been resolved. Regards Consumer Website Team(SA)
Vodacom's reply13 Feb 2019, 08:18
Official
Dear Anja,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Gerhardus today. We can confirm that the matter has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per my chat with Gerhardus today. We can confirm that the matter has been resolved. Regards Consumer Website Team(SA)