gF
gerhard F

1 reviews | Active since Aug 2011

05 Apr 2024, 13:48

Vodacom ******** actions beware

Pathetic, been trying for ages to try and find out why aaditional debit order every month. Could not tell me? Stop the debit, now find out it was for extra phone I received in contract deal. Trying to stop contract.. Nobody can help me. The are on the verge of ********, taking money for 8 yrs, for inactive account, I did not sign for. This month my fixed contract additional R500, ask the why, the say it is when I stop ads on google???? Was going to stop it and refund, still waiting.

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Replies (2)
Vodacom
Vodacom's reply05 Apr 2024, 14:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Apr 2024, 07:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per your request we have cancelled cellphone number ***. Regards Vodacom Consumer Website Team

Best regards,