1 reviews | Active since Feb 2012
Vodacom ******* Actions
Eish guys. What are you people doing????!!!!
So i called in on 5th July 2023 to cancel 1 contract ( 2 numbers ) explicitly stating i dont want this on my statements anymore. and they should be cancelled as i cannot afford the contract anymore and needs to free up funds.
last night i recieve an SMS stating "Thank you for Renewing your contract".
So i called this morning and the girl who answered told me my contracts are cancelled. and i should ignore the SMS's
Then i called now again and the girl that answered now, she tells me that the contract was down graded to some flexi **** where i can load my own prepaid data etc etc but the sly woman went and enabled a R18 Whtsapp bundle on the 2 numbers basically meaning im still going to be paying, albeit small amount, vodacom for these 2 numbers
this is out right ******* guys!!!! the contracts should be CANCELLED!!!!!! C-A-N-C-E-L-L-E-D!!!!!!!
Not downgraded. Someone needs to call me
Best regards,
Best regards,
She and i resolved the matter. She advised she misunderstood What i asked for. Cant see how as i was explicit that i dont want these numbers or contract anymore.
but she cancelled the numbers for me. so we should be ok. I recieved confirmation emails that the numbers were changed to prepaid.
She and i resolved the matter. She advised she misunderstood What i asked for. Cant see how as i was explicit that i dont want these numbers or contract anymore.
but she cancelled the numbers for me. so we should be ok. I recieved confirmation emails that the numbers were changed to prepaid.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We appreciate your feedback on your query raised with us, and glad that the agent could assist in getting this sorted out for you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We appreciate your feedback on your query raised with us, and glad that the agent could assist in getting this sorted out for you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,