Vodacom acting without consent

Dear Vodacom,

I have been trying to reach you for days. I would like to know why you converted a cancelled contract to a prepaid contract. I did not give you consent for this transaction. Your urgent response is appreciated.

To begin with, your sales agent sold me an alleged laptop which turned out to be a tablet. I returned the device within two days. You then started billing me allegedly because while I returned the device, the contract was still active. I called in and your agent 'corrected' this, only for me to receive an email advising me of my new prepaid contract. This was not my instruction and you do not have my permission for this contract.

I look forward to hearing from you.

Regards, Annoyed